homeless services

Mental Health Connecticut (MHC) is part of a statewide network to help eliminate homelessness in the state of Connecticut. MHC participates in the Waterbury/Litchfield Coordinated Access Network (CAN) that serves those who meet the HUD definition of literal homelessness, which is required for entry into homeless projects throughout the state.

Waterbury/Litchfield Coordinated Access Network (CAN)
CANs assess the housing needs of all individuals experiencing homelessness. Staff are trained to explore client strengths to reconnect individuals to natural supports, negotiate with landlords, and identify solutions to resolve housing crisis.

CANs hold regular matching meetings to identify appropriate housing opportunities for clients including Rapid Re-Housing (time-limited intervention to quickly resolve individual /family housing crisis and stabilize in permanent housing) and Permanent Supportive Housing (a housing intervention that combines low-barrier housing, health care, and supportive services to resolve individual/family housing crisis and lead stable lives).

who is eligible?
To qualify for services an individual or family must be literally homeless.

Qualifications for this requirement are as follows:

  • Lacking a fixed, regular, and adequate nighttime residence meant for human habitation.
  • Live in a public or private space not meant for human habitation are literally homeless.
  • Live in an emergency shelter, transitional housing, or other temporary arrangement funded by a charity or government are literally homeless.
  • Enter an institution (hospital, long-term care, incarceration, etc.) from literal homelessness and remain there for 90 days or less are literally homeless

COACH 2.0 

The COACH 2.0 Program provides Case Management to the homeless population and those in unstable housing that have Severe Mental Illness and/or Substance Use Disorder with the purpose to guide them to stable housing. Counselors provide support by either providing a warm hand off to Shelter Case Manager or directly assisting in housing placement. Counselors work in assisting with community/statewide resources, recovery supports, substance use treatment, mental health treatment, housing resources, social supports and transportation resources. Lastly, educating our target population on COVID-19, vaccinations and testing/vaccination sites.

Connecticut Housing Engagement and Support Services (CHESS) 

CHESS is a new initiative to cover supportive housing benefits under Medicaid by combining both Medicaid services and non-Medicaid housing subsidies. Housing plus supports have historically been instrumental in helping Medicaid members to achieve housing stability, improve health, community integration and life satisfaction.

who is eligible?

To participate in CHESS, you must be 18 or older, have active Medicaid, and meet all the requirements for CHESS.

Qualifications for this requirement are as follows:

  • Being at risk of homelessness
  • Have a Modified Charlson Comorbidity Index score of more than 4
  • Have a behavioral health diagnosis recognized by the International Classification of Diseases
  • Have at least 2 critical needs

how does it work?
You will first meet with a Case Manager who will complete an assessment and review the CHESS requirements. If you are found eligible, you will then choose a Supportive Housing Provider (Mental Health Connecticut) who will complete a housing needs assessment. MHC staff will work with you to identify your goals and develop your person-centered recovery plan, which will outline ways to achieve your goals. The MHC staff will then help you locate housing and provide-assistance in maintaining successful tenancy.

how to get help?
To receive services, call 211 (select option 3, followed by option 1)

2-1-1 is the primary coordinated entry point for all people in the state who are experiencing a housing crisis, including homelessness. We also have a comprehensive outreach network to identify people who are living outdoors and/or are unlikely to contact 2-1-1.

  • 2-1-1 operates every hour of every day, and as such clients can call at any time to schedule a coordinated entry assessment
  • 2-1-1 typically receives over 5,000 housing-related calls per month. The average phone wait time is 4 minutes, though the wait may be longer during particularly busy times at the 2-1-1 contact center (beginning of the month, end of the month, and early in the week)


MHC offers a variety of programs and services to promote recovery for people with mental illnesses in our communities, including residential services, supported and transitional employment, supported education, psychosocial rehabilitation, peer support services and case management. In addition to the statewide office in West Hartford, MHC offers programs and services in Bridgeport, Danbury, Stamford, Torrington, Waterbury and West Hartford.

learn more…


administrative offices

Mental Health Connecticut, Inc.
61 South Main Street, Suite 100
West Hartford, CT 06107